Computer repair in Huntingdon

Terms of business

Definitions: The Seller - I.T. Solutions.
The Buyer: An individual, company or any organisation that makes a purchase.

GUARANTEE

Unless otherwise stated all Goods carry a twelve month return to base guarantee from invoice date. If any Goods are or become faulty or defective by reason only of the use of defective materials or workmanship within a period of twelve months from the date of invoice, the seller will at the sellers option either replace or repair such Goods provided that the Buyer shall have notified the seller in writing of the fault or defect in the Goods, and shall have returned the faulty or defective Goods to the seller for inspection.

The seller reserves the right to terminate the guarantee if the Goods became defective due to wilful damage, negligence, abnormal working conditions, failure to follow the sellers instructions (whether oral or in writing), misuse or alteration or repair of the Goods without sellers written approval. The seller shall be under no liability to honour the guarantee of any Goods (or any other warranty condition or guarantee) if the total price of the Goods has not been paid for by the due date for payment.

RETURN OF GOODS AND RETURNS PROCEDURE

The Buyer must ensure Goods are returned in original packaging complete with all cables, manuals, and disks/CD's, failure to comply will render the warranty void. The Vendor reserves the right to make a £10 administration charge per item for any Goods received physically damaged, not to be found faulty or Goods from which security labels have been removed or damaged.

If the Buyer wishes to return any Goods purchased in error or incompatible for the intended use, the Vendor reserves the right to refuse the returns or charge a 20% re-stocking fee.

The Buyer shall not be entitled to return Goods, which are not in accordance with the Contract. In no event shall the Buyer be entitled to return the Goods on the basis of any defect or failure, which is so slight that it would be unreasonable for the Buyer to return the Goods.

Faulty products after 30 days

If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible. If this unfortunately should happen you can either return the item to the manufacturer or The Seller, Though in most cases it is speedier to return the item to the manufacturer directly as they offer product warranties and may be able to offer on-site replacements.

Delivery

Delivery is made at the buyer's premises or when the buyer is informed the goods are ready for collection. Despatch dates are not guaranteed, the seller shall have no liability for late deliveries. Shortages or damaged goods should be notified to the seller within 3 working days of delivery.
Goods being returned to the seller for any reason must be in the original packaging.
Partial delivery of an order may be made should the seller deem it necessary.

Force Majeure

The seller will not be liable for late or failure to deliver goods due to reasons beyond its control.

Prices and Specifications

The seller reserves the right to change prices and specifications at any time.The seller will not be liable for any errors in the sales literature or other documentation.