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Terms of Business

Terms of business PC & Laptop Repairs & Sales


Definitions: The Seller – Paul Vella T/A IT Solutions

The Buyer: An individual, company or any organisation that makes a purchase.


Unless otherwise stated all Goods carry a twelve month return to base guarantee from invoice date. If any Goods are or become faulty or defective by reason only of the use of defective materials or workmanship within a period of twelve months from the date of invoice, the seller will at the sellers option either replace or repair such Goods provided that the Buyer shall have notified the seller in writing of the fault or defect in the Goods, and shall have returned the faulty or defective Goods to the seller for inspection.

The seller reserves the right to terminate the guarantee if the Goods became defective due to wilful damage, negligence, abnormal working conditions, failure to follow the sellers instructions (whether oral or in writing), misuse or alteration or repair of the Goods without sellers written approval. The seller shall be under no liability to honour the guarantee of any Goods (or any other warranty condition or guarantee) if the total price of the Goods has not been paid for by the due date for payment.


The Buyer must ensure Goods are returned in original packaging complete with all cables, manuals, and disks/CD’s, failure to comply will render the warranty void. The Vendor reserves the right to make a £10 administration charge per item for any Goods received physically damaged, not to be found faulty or Goods from which security labels have been removed or damaged.

If the Buyer wishes to return any Goods purchased in error or incompatible for the intended use, the Vendor reserves the right to refuse the returns or charge a 20% re-stocking fee.

The Buyer shall not be entitled to return Goods, which are not in accordance with the Contract. In no event shall the Buyer be entitled to return the Goods on the basis of any defect or failure, which is so slight that it would be unreasonable for the Buyer to return the Goods.

Faulty products after 30 days

If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible. If this unfortunately should happen you can either return the item to the manufacturer or The Seller, Though in most cases it is speedier to return the item to the manufacturer directly as they offer product warranties and may be able to offer on-site replacements.


Delivery is made at the buyer’s premises or when the buyer is informed the goods are ready for collection. Despatch dates are not guaranteed, the seller shall have no liability for late deliveries. Shortages or damaged goods should be notified to the seller within 3 working days of delivery.

Goods being returned to the seller for any reason must be in the original packaging.

Partial delivery of an order may be made should the seller deem it necessary.

Force Majeure

The seller will not be liable for late or failure to deliver goods due to reasons beyond its control.

Prices and Specifications

The seller reserves the right to change prices and specifications at any time. The seller will not be liable for any errors in the sales literature or other documentation.


I.T. Solutions reserve the right to terminate any warranty where we deem, without any obligation to give a reason, that the content may be indecent, libellous, defamatory, an infringement of copyright or in any way illegal. The company shall not be held liable for, and you agree to hold the company harmless to the full extent and indemnify the company in respect of, any claim, cost or expense whatsoever arising from any unlawful activity or illegal content which is held or being used on your computer.

Terms of business Web design

The Website, is the Website designed and built for the Client.

Contract: The clients approval for work to commence shall be deemed a contractual agreement between the client and IT Solutions. Contractual agreement may be written, as per email confirmation, pre written contract signed by both parties or verbal in the event that is it clear we have committed to a process of work being undertaken. i.e. take control of your domain DNS settings, Design & graphical work etc. any material, including source code and original images created for the client belongs to IT Solutions until payment of the final invoice

Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright laws or practices or trademarks. It’s the Clients responsibility to get permission to use Trademarks.

Certain images provided by IT Solutions may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a website. The licence may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

Quotations: The price quoted to the client is for the work specifically agreed on the quotation only. Should the client decide that changes are required after work on the website has commenced there may be a surcharge.

Deposit: A deposit (50%) of the total charges is required in order for design work to commence. Once work has commenced, this deposit will not be refundable. The balance is due on completion of the Website.

Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Conceptualising: Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. This clearly takes a lot of time and for higher cost websites it will be included. For low cost sites (below £1000) you should be aware that (unless previously agreed) only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don’t do this we will design the website appropriately. If it is not to your taste we may not be able to rework the website without additional charges. For low cost sites, a template system may be used and modified in order to give a unique website tailored to the clients industry.

The Website will remain the property of IT Solutions until all outstanding accounts are settled in full and we reserve the right to withdraw any product or service that has not been paid for. We also reserve the right to sell on any work completed to interested parties if no final payment is received. We reserve the right to transfer or sell any registered domain names associated with the development until final payment is received.

Hosting is charged annually in advance. You have the right to cancel your account at any time up to 2 weeks before the date of renewal, but any remaining time left on your account is non-refundable.

Domain name renewals must be confirmed at least one month prior to the renewal date and paid for in advance. Transfer out of domains is subject to a £50 transfer administration charge.

All hosting and domain registration fees are non-refundable, in whole or in part, even if your domain name registration is cancelled or transferred prior to the end of the term of your registration.

Payment Methods: Unless otherwise agreed, payment is accepted by Chip & Pin (in store) cheque or bankers transfer in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £35.

Future Support: Your website will be handed over as a fully functioning, completed work. Support is included for the period of our business working relationship, based on an annual fee, provided that the website is hosted by IT Solutions.

Future Site Problems: Problems caused by malicious software, spyware, viruses and website hacking are a fact of life on today’s Internet. It is highly unlikely that these will affect your website, and we will endeavour to protect it from this as much as we can during its creation, but after the website is handed over we cannot be held responsible for problems caused by illegal activity or the actions of others.

Access to Client Hosting Space: In the event of IT Solutions is not hosting your website, we may require ongoing access to our clients hosting space to allow us to support and monitor their websites. This access is via a user ID and password combination, which the client may change after the website is handed over. If the client chooses to change the password we will no longer have access to the website and further support will not be possible. We cannot be held responsible for any changes made to the website by the client or the client’s agents.

Whilst every endeavour will be made to ensure that the website and any scripts or programming included therein are free from errors, IT Solutions cannot accept responsibility for any losses incurred either directly or indirectly due to malfunctioning of the website or any of its parts. However, we will always try to rectify any such errors reported as part of the website administration.

It is the responsibility of the Client to fully check the content of the Website prior to its publication, and to check that it functions to their satisfaction, and IT Solutions will not be responsible for any errors that subsequently come to light.

The Company uses the services of external hosting companies, and whilst every effort is taken to ensure that these are reliable, IT Solutions cannot be held liable for any downtime of the Clients Website as a result of technical failure or other breakdown of the hosting Server, nor for any loss of sales or profits deemed to have resulted from such.

In the event that the Client already has their own hosting service or wishes to use a hosting service other than one recommended by the Company, IT Solutions cannot guarantee the correct functioning of the Website or any existing scripts, including form scripts, on that Server. In the event of problems occurring in these circumstances, IT Solutions will make every effort to remedy the problem, but any additional programming work incurred as a result will be charged at cost.

In the event that the Client has registered or already owns a domain name, with or without hosting, that they wish to use with their Website, it is the responsibility of the Client to either initiate the transfer of their domain to a hosting service supplied by the IT Solutions unless otherwise agreed at the contractual agreement stage, or to provide the Company with FTP access to an existing web space. IT Solutions cannot be held responsible for any delays caused by domain transfer problems and the Client will be invoiced in full on completion of the Website, whether or not the site is live.

Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website usage and its content comply with current online trading laws and regulations.

We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues may exist we recommend that the client takes legal advice from their company lawyer.

Outsourcing & Non Disclosure Agreements (NDA`s)

All Third party web design, marketing or development companies shall be restricted to our Non Disclosure Agreement terms outlined herein.

On the understanding that both parties are interested in meeting to consider possible collaboration in developments arising from any intellectual property it is agreed that all information, whether oral, written or otherwise, that is supplied in the course or as a result of so meeting shall be treated as

Confidential by the receiving party.

The receiving party undertakes not to use the information for any purpose, other than for the purpose of considering the said collaboration, without obtaining the written agreement of the disclosing party.

This Agreement applies to both technical and commercial information communicated by either party.

This Agreement does not apply to any information in the public domain or which the receiving party can show was either already lawfully in their

Possession prior to its disclosure by the other party or acquired without the involvement, either directly or indirectly, of the disclosing party.

Either party to this Agreement shall on request from the other return any documents or items connected with the disclosure and shall not retain any

Unauthorised copies or likenesses.

This Agreement or the supply of information referred to in paragraph 1, does not create any licence, title or interest in respect of any Intellectual Property.

The receiving party undertakes not to contact the client without prior written permission from IT Solutions under any circumstances.

The receiving party undertakes not to disclose the information or subcontract services to another person or business without prior written permission.

The receiving party undertakes is not authorised to make domain name server changes, web server configurations, search engine optimisation linking schemes or marketing purposes to the clients website in the course of collaboration without prior written permission.

The receiving party is restricted from contacting the client within a 3 month period in relation to the collaboration purposes. Any loss of work resulting from a breach of these terms will incur loss of work charges and legal action to recover such losses and legal fees.

Terms of business iPhone Repair

IT Solutions is not responsible for any data loss that may occur in shipping, during the repair process, or at any other time. Prior backup is a customer responsibility and we cannot guarantee the security of your data.

IT Solutions does not charge a fee for diagnosing the fault. But if your iPhone, iPad can be repaired and you do not wish to proceed there will be a £20 Diagnostics charge. If you decide not to have your product repaired or serviced for any reason, the diagnosis fee is not refundable. The fee is in addition to shipping costs which are payable in advance. Title to the goods remains with IT Solutions until shipping costs are paid or the item is collected.

Once the diagnostic is complete on your product, a representative will contact you with the results and an estimate. If you have not responded to that estimate within 30 days of notification, your order will be considered declined. Your credit card will be charged with any additional shipping charges and your iPhone will be returned to you.

Repair times are subject to parts availability.

IT Solutions reserve the right to source parts from any supplier.

IT Solutions is not responsible for any loss or damage while your iPhone is in transit.

Shipping Policy Assuming the item is in stock we ship your order within 24 hours unless it’s a Saturday, Sunday or a holiday in which case we ship the next day. Shipping costs are shown separately on invoices.

Refunds Policy

We offer the following warranties on repairs:

Manufacturer Service Parts – 30 Days

We do not refund or repair goods after warranty period has expired.

While testing is done on all iPhone’s following repairs and/or upgrades, there is a possibility that a part we installed or repaired may fail within the warranty period. If you discover a defect in a part we serviced, please contact us immediately. Your original receipt is required; we will be unable to process your refund, replace parts or conduct further repairs without it. Any refunds will not include shipping costs and will be for the retail or repair price of the item(s).

You are responsible for all shipping costs. Especially ordered parts, software and certain consumables are not refundable.

Parts that are not installed by IT Solutions are installed at your own risk. Although we offer a 30 day warranty on parts bought direct, this warranty lapses upon installation. Parts we sell are digitally marked for identification and have passed our tests for full functionality.

Privacy Policy

When you visit our website, our servers automatically log your IP Address, your web browser details and the referring website. We may also track your usage pattern on our web site.

When you place an order, register or submit repair requests or other forms, we may ask you to provide this sort of personal information: name, address, phone, e-mail address.

All information you provide will be stored on our secure server until you request we remove it.

Unless you specifically nominate that you want to receive promotional information from us, we will not use your information to contact you, except as required to complete your order and provide customer service.

When we ship your order, we provide your name, address, and phone number to the shipping company and will forward a tracking ID to you.

We will not willingly disclose your personal information to any other third party under any circumstances.